Job Description

In-Room Dining Coordinator

Four Seasons Hotels and Residences New Orleans is seeking candidates to join our dynamic in-room dining team as an In-Room Dining Coordinator. Our Coordinator is responsible for assisting guests by taking their orders, communicating any special requests to the kitchen, and coordinating delivery of orders according to Four Seasons standards.

What You Will Do:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each items, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system
• Check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
• Properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Work harmoniously and professionally with co-workers and supervisors.

What You Bring:

• Fluency in English reading, writing, and oral proficiency is required
• One to two years' experience working in Food & Beverage and customer service preferred
• RSV permit and ServSafe certifications required

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Discounted accommodations at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Discounted parking near the hotel

Schedule and Hours:

• This is a full-time position that requires candidates to work primarily night and overnight shifts. Candidates must be able to work nights, overnights, weekends and holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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