Additional Information Pay: $19.00/Hour, Full Time and Open Availability
Job Number 25132072
Job Category Rooms & Guest Services Operations
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Looking for OTR drivers. $750 sign on fee. Also, offering $750 for any driver referrals. Competitive entry level pay. Great benefits... ...Medical Card, Social Security Card and drug screen required. No experience required, however if no experience a 4 week training program...
...Canada, Toronto,Toronto, Ontario, Manager, Underwriting & Valuations Strategy Analyst Lead Manager, Underwriting & Valuations... ...problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance. At...
...Job Description Job Description We are looking for a detail-oriented Title Clerk to join our team in Loveland, Colorado. This long-term contract position offers an excellent opportunity to handle critical title and registration tasks within the automotive industry....
Kongsberg Maritime Inc. seeks a Senior Field Service Engineer - ICS to work in St. Rose, LA 70087 and various unanticipated locations throughout the U.S. and offshore. Provide technical support on Kongsbergs Automation Systems for vessels working with Power Management...
Military Pilot Pathway The Military Pilot Pathway is an exciting career pathway for experienced pilots from the Royal Air Force, Royal Navy, Royal Marines, and Army Air Corps.Joining British Airways after serving your country is a great way to continue flying to exacting...